We specialize in laptop drives. We have built custom equipment to handle the small parts ans specialized electronics found in laptop drives. Our custom jigs allow us to recover laptop hard disks that our competitors have found "unrecoverable".

Dtidata.com does not charge for the evaluation of your media; furthermore, we do not participate in the "high/low" pricing quote model. (Typically between $500-$2,500.00) We have found that most companies tend to charge on the high end of the quote range. Some recovery companies also have a tendency to exaggerate turn around times . We understand that this can be a stressful time for you and believe that you should be fully informed in your recovery process.

Laptop and notebook drives are much smaller and more fragile than their desktop cousins, consequently they require a more delicate and exacting touch to repair and recover. However, the steps listed above for what you, the user, can do to minimize further data loss remains basically the same, with the exception of:

1. Unless the drive was designed to be removed by simply sliding out of the casing, do not attempt to remove it yourself.

2. If you can remove the drive easily, be sure not to put any undue stress on it by applying pressure to the housing on the drive.

3. Take extra care when packaging a laptop drive for shipping, so as not to incur any further damage before reaching one of our labs

0508 GET DATA
0508 438 3282

Fill out a request form and include it in your package.

If at all possible, remove the media from the computer. Get expert help if necessary. Send us just the hard drive(s), tape(s), floppy, jaz, zip, optical, flashcard, microdrive etc..

Handle a hard disk drive as you would handle an egg. Handle failed hard disk drives with the same care as new drives.
Use the original shipping materials, if you still have them. If not, they are relatively easy to replicate:

1.) Wrap media in an anti-static bag or tinfoil to prevent Static Electricity.

2.) Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 1 Kilo drive.

3.) Pack securely with foam, bubble wrap, or newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box.

4.) If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 7 inches for insulation. The heavier the unit, the more insulation required.