Data Recovery can be broken down into two types:

Physical Recovery - If your hard drive is clicking, clunking, thumping, whining, or making any other strange noises. If your hard disk suffered from a power surge, power failure, flooding, fire, or other disaster. Any of these things means your hard drive needs a physical data recovery. Stop what you are doing and either call us or fill out this quote form. We can help recover your data!

Logical Recovery - If you accidentally formatted your drive, deleted a file, suffered from virus attack, then you have a logical problem. Give us a call, fill out this quote form, or if you want to try to recover the data yourself visit our software data recovery page for downloadable programs.

Some systems like RAID's, SAN's, NAS's require special skills to recover or restore data. DTI Data NZ has the skills, experience, and equipment to recovery lost data from advanced server and backup systems.

0800 DATALAB (3282522)

Fill out a request form and include it in your package.

If at all possible, remove the media from the computer. Get expert help if necessary. Send us just the hard drive(s), tape(s), floppy, jaz, zip, optical, flashcard, microdrive etc..

Handle a hard disk drive as you would handle an egg. Handle failed hard disk drives with the same care as new drives.
Use the original shipping materials, if you still have them. If not, they are relatively easy to replicate:

1.) Wrap media in an anti-static bag or tinfoil to prevent Static Electricity.

2.) Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 1 Kilo drive.

3.) Pack securely with foam, bubble wrap, or newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box.

4.) If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches for insulation. The heavier the unit, the more insulation required.